What to Do When a Payment Fails

## Handling Failed Payments Payment failures happen occasionally and are usually easy to resolve. Here are the most common causes and what you can do about each one. **Common reasons for failure:** - **Insufficient funds** Your card doesn't have enough available credit or your bank account balance is too low - **Card expired** Your card has passed its expiration date and needs to be replaced - **Bank decline** Your bank blocked the transaction, often because they flagged it as unusual activity. This is especially common with international transactions. - **Incorrect details** A typo in your card number, expiration date, or CVV - **3D Secure failure** Some banks require additional verification through their app or a text message. If you don't complete this step, the payment won't go through. **Steps to resolve:** 1. **Check your card details** Go to Settings and make sure your card information is current and correct 2. **Call your bank** If the card has funds and the details are right, your bank may have flagged the transaction. A quick call to their customer service can usually resolve this. Ask them to allow transactions from Stripe. 3. **Try a different card** If one card keeps failing, try another card or switch to cryptocurrency 4. **Use your balance** Add funds via a different method first, then pay from your pfans balance **What about subscription renewals?** If a subscription renewal payment fails, pfans will automatically retry the charge a couple of times over the following days. If it continues to fail, your subscription will be paused. You won't lose your place you can reactivate by updating your payment method and the subscription will resume.